WHAT HAPPENS AFTER I PLACE AN ORDER?
After you order you will receive an email confirmation stating that the payment was processed, your order was received and is currently being processed.
All order are guaranteed to be processed by 48 hours (exceptions around holidays) and then will be sent out for shipping.
Shipping estimates can be tricky since we source our products globally. We can typically guarantee a shipping time of 3-5 days after purchase for US customers and some EU customers but some of our product are made-to-order and some are shipped from our warehouses abroad.
After your order has been processed you will receive a tracking number to properly track your purchase. We can also give you shipping estimates before your purchase and we try to provide shipping estimates on most product pages.
CAN I TRACK MY ORDER?
Yes, of course. After we ship your order we will send you an email with a tracking code. We typically ship with UPS and FedEx and this will also be provided in the email.
HOW DO I KNOW WHAT SIZE SHOE I NEED?
Check out the super handy size guide below or follow some expert advice from this YouTube video.
Check our detailed guide here.
DO YOU OFFER WHOLESALE PRICING?
Yes we do. We are always interested in building new business partnerships. Please use our contact form to get a hold of us.
DO YOU SHIP TO MY COUNTRY?
Absolutely! We've shipped to over 75+ countries. As long as you don't live on Antarctica or a remote atoll in the middle of the Pacific we can ship our products to you.
HOW MUCH IS SHIPPING?
FREE! We offer free shipping worldwide. You can't beat that!
HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards and PayPal.
IS MY CREDIT CARD INFORMATION SECURE?
It most certainly is. We use industry leading 256-bit SSL encryption, which basically means that your CC information is hack proof. Furthermore, we do not store any of your details on our servers which makes your information even safer.
DO YOU HAVE A RETURN POLICY?
Yes! We have a 14 da no hassle return policy. Products must be unopened and unused. Given their custom made nature, Paul Parkman products may incur additional shipping fees and return/exchange requirements. Please contact firstname.lastname@example.org with any questions.
Your satisfaction is our #1 priority. If you're not happy, we're not happy. If you would like to cancel your order, please contact us within 24 hours of your purchase and we will issue a full refund. Orders cancelled after 24 hours or after your item has shipped will be subject to a 20% restocking fee.
On top of that, we offer a 100% satisfaction guarantee. If you're not 100% satisfied when you receive your order, return the item undamaged, unused and unopened and with the original tags (tags MUST NOT be removed). Once we receive the product we will inspect it. If we deem that the product is in the condition we shipped it in a refund (less any return shipping fees) will be issued. The decision to determine if the product is eligible for a refund is under the sole discretion of Apex Menswear.
Please note that we do not provide or reimburse for return shipping labels.
Find the full policy here.
DO NOT send back items without first contacting support as this voids the Return & Exchange policy.
WHO DO I CONTACT FOR PRESS INQUIRIES?
We are always looking to spread the Apex Menswear word. Please contact us for more information.